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How we keep your account and data secure

Your account, payment history and personal information are handled according to the laws that apply in your region.

Data encryption on all transactionsDANA, OVO, GoPay, QRIS payment verification24/7 account security monitoringWithdrawal verification before payout
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REACH OUR LEGAL TEAM

How to contact us about data and account rights

If you have questions about how your data is handled, how long we keep it, or your rights under regional law, our support team can connect you with the appropriate contact. We respond to all inquiries within one business day through the channels below. Players in Bandung, Medan and across Indonesia can reach us via live chat, email or phone during our support hours.

Team online

Live Chat Support

Open a chat window in your account menu and ask for the legal or data-privacy team. We respond to all inquiries within one business day, every day of the week.

Email Support

Send detailed questions to our legal contact address, listed in your account settings under 'Help'. Include your account username and the specific information you're requesting.

Phone Support

Call our support line during business hours. The number is displayed in your account dashboard. Have your username and date of birth ready for verification.

DATA AND SECURITY

How we protect your information and account

Every deposit via DANA, OVO, GoPay or QRIS is verified against our payment partner records before funds are credited.

Payment Verification

Every DANA, OVO, GoPay and QRIS deposit is cross-checked with our banking partners. Withdrawals require identity and account confirmation before processing. This process usually takes 1–3 business days.

Encryption and Login Security

Your password and session data are encrypted using current security protocols. We do not store plain-text passwords. Enable two-factor authentication in account settings for extra protection.

Cookie and Tracking Policy

We use cookies to remember your login state, language preference and game history. You can clear cookies anytime through browser settings without losing your account data.

Data Retention and Deletion

We keep your account data while it's active and for the legally required period after closure. Request deletion by contacting support; we comply where local law permits.

Third-Party Access and Sharing

We do not sell your data. Sharing occurs only with payment processors (DANA, OVO, GoPay, QRIS partners), compliance teams and where local law requires it. You can request details on any sharing.

Reporting a Security Issue

If you suspect unauthorized access to your account, change your password immediately and contact support. We investigate all security reports within 24 hours.

Frequently asked questions about our legal and data practices

These answers address the most common questions from our players about how we handle personal information, payment records, account rights and security.

We collect your username, email, date of birth, registered address, phone number and bank or e-wallet details (for DANA, OVO, GoPay and QRIS deposits and withdrawals). We also log your game activity, session history and deposit and withdrawal records. This data is used only for account management, fraud prevention and compliance.

We retain account data for the duration of your active account plus a retention period set by regional law, typically 3–7 years for transaction records. After that, data is securely deleted unless legal holds apply. Request specifics from our support team.

Only you and our authorized support staff can access your full account. Payment processors (DANA, OVO, GoPay and QRIS partners) see transaction details relevant to your deposits and withdrawals. Compliance and legal teams may review data where local law requires it.

Yes. Every deposit is verified against our banking partners' records before crediting. All payment transmissions are encrypted. We do not store your e-wallet credentials; payment providers handle authentication directly.

Contact our support team via live chat, email or phone with your request. Include your account username. We respond within one business day. You can request a copy of your data or ask us to correct inaccurate information where local law permits.

Change your password immediately and contact support. Report the suspected breach with as much detail as you can. We investigate all security incidents within 24 hours and will work with you to restore account security.

Yes, we use cookies to store your login state, language preference and game history. You can view, manage or delete cookies through your browser settings anytime without losing your account data or funds.

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